Disadvantages of online sales

Online Sales

These days, people are more interested in online stores than ever before, from buying shoes to plane tickets. An online store does not have the limited physical space of a traditional store and can display a very wide range of products. An online store allows buyers to search for the product they want and, after reviewing all its features and conditions, make a secure online purchase.

Apart from all the advantages of online sales and business, today we want to address its difficulties:

The difficulties of online sales and the disadvantages of this type of online shopping are noteworthy points. In order to increase satisfaction with their online purchases and reduce the occurrence of possible problems, customers and buyers should realistically pay attention to these issues and make a final decision whether to make an online purchase or to buy in person and physically from sellers.

A very high variety of goods in online shopping stores and complete information about technical specifications, descriptions and several images that are provided for each product.

A noteworthy point in online stores is that it is available to visitors to the site.

In addition to these advantages, there are a number of disadvantages in online sales that are important to pay attention to when shopping online.

This article mentions several disadvantages of online sales:

1: Lack of product testing in online sales

When buying products, especially clothing and shoes, the buyer prefers to see, touch, and examine the material he wants up close to make sure that the size of the product is appropriate and that the material is of high quality.

However, in online stores, it is not possible to buy in person and see the products up close.

This may cause problems such as the product not being the right size.

 2: Lack of interaction between buyer and customer in online sales

When purchasing a product in person, sometimes it is necessary to ask the seller relevant questions and necessary information about the desired product at the same time.

However, in an online store, there is no possibility of an immediate answer.

You have to wait at least 24 hours for the question that you have posted on the site to be answered.

3: Decrease in satisfaction at the moment

In in-person shopping, the customer realizes the quality of the product they want when they buy it, but in online shopping, this is not possible and the customer must wait until the product is delivered to their door.

4: Technical problems on the site

In some cases, the internet speed is reduced, the system is disrupted, and the pages of the sites are loaded slowly, and problems occur when registering and opening a customer account. These are among the disadvantages of online shopping sites.

5: Delay in delivery

Sometimes, due to reasons such as time and busy moments of the year such as seasonal shopping, Valentine's Day, the goods may arrive with a delay, causing them to be dissatisfied with shopping from online stores.

6: Time-consuming to gain customer trust

When shopping from online stores, because customers do not notice the physical presence of buyers.

They may have a hard time trusting them or be less likely to buy from online stores

Mismatch of the requested product with the shipped product

One of the biggest disadvantages of online shopping is the mismatch of the shipped products with the products that the store has selected.

Which may be due to reasons such as running out of stock and not updating the site.

Or the mismatch of the selected color with the shipped color.

 7: Physical problems during shipping

Sometimes, due to improper placement of the goods during shipping or their being under pressure alongside other goods,

the product may cause problems such as breakage, tearing, and damage during shipping, resulting in customer dissatisfaction.